Contact NEXUS
You can contact one of the Canadian Processing Centres for more information on the NEXUS program, including the application process, membership renewals and entering Canada with your NEXUS card.
Telephone
You can call a Canadian Processing Centre at one of the numbers below:
| Phone number | Region | Hours of operation |
|---|---|---|
| 1-866-399-5887 | Residents of Newfoundland and Labrador, New Brunswick, Nova Scotia, Prince Edward Island and Quebec | Monday to Friday 8 am to 4 pm ET (except holidays) |
| 1-800-842-7647 | Residents of Ontario and the United States | Monday to Friday 8:30 am to 4:30 pm ET (except holidays) |
| 1-866-496-3987 | Residents of Alberta, British Columbia, Nunavut, Manitoba, the Northwest Territories, Saskatchewan and the Yukon | Monday to Friday 8 am to 4 pm PT (except holidays) |
You can also contact us through the client support contact form.
For difficulties with a Trusted Traveller Programs (TTP) account, contact the U.S. Customs and Border Protection.
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